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Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

Please leave your message for any needs, we will do our best to serve you!

Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
Home>Solutions > Customer Story > Finance
Customer Background
JS money in Thailand isa local finance and loan company that provides loans for farmers and business.
With its business growing, JS money needs small call system to manage the service calls to customers, and call recording software for recording management.
Based on the requirement, New Rock local partner NEO recommended the OM50G IP PBX as the unified communication system for the call center, as Neehau soft console as the call center software, the lightweight recording software Recording Agent for the file management.
(Customer Workspace)
New Rock Solution
1.Deploy OM50G IP PBX register to the local AIS SIP Trunk.
2.Deploy analog extension on the desktop and register on OM50G IP PBX via a 3rd party analog gateway.
3.Neehau is used as a small customer relationship management system that helps identify incoming callers and directly link their calls with their customer information.
4.In cases of disputes between the company and customers, the comprehensive recording can serve as additional evidence.


Mail:[email protected]
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright ? New Rock Technologies, Inc. All Rights Reserved. 滬ICP備15008515號-1

